DivinityLinx Tech is a unified IT services alliance — combining on-the-ground field engineering with software innovation to deliver end-to-end technology solutions across 135+ countries, 24/7.
Field engineering meets software innovation — bringing together two complementary organizations to deliver end-to-end technology solutions worldwide.
Covering every layer of your technology stack — from field engineering and managed IT to cloud, networking and software.
On-demand & full-time engineers deployed across 135+ countries.
Custom software, SaaS platforms and product-engineering solutions.
L1–L3 helpdesk, real-time monitoring and proactive IT management.
End-to-end cloud deployments, migrations and infrastructure setup.
Data-centre engineers & desktop support for a seamless experience.
Flexible resource augmentation to scale your team on demand.
Structured cabling, LAN design, patch panels and rack setup.
Round-the-clock multilingual service desk for global operations.
From the shop floor to the back office — a fully managed EPOS ecosystem for maximum uptime, seamless transactions and a consistent customer experience.
Certified across the platforms and hardware your stores already run.
Proven delivery at scale — reliable SLAs, complete EPOS coverage and large-scale retail rollouts for some of the world's most demanding brands.
Aging POS, SCO & back-office across 100+ UK stores with inconsistent SLA coverage.
Zebra printer/scanner rollout, store-network redesign, WiFi optimisation & NCR POS refresh.
24/7 break-fix with guaranteed SLAs. Zero unplanned downtime during peak trading.
Multi-country POS & digital-signage rollout across flagship stores with next-day SLA.
POS terminals, RFID scanners, digital-signage walls & Zebra TC-Series handhelds across the EU.
Next-day SLA met across all European markets. 100% on-time store-launch delivery.
Flagship-store upgrades — EPOS, cabling, kiosks & payment devices across prime malls.
SCO & POS upgrades, structured-cabling redesign, kiosk install & dedicated onsite engineers.
Peak-season operations maintained with zero disruption. All SLAs met.
EPOS & payment-terminal aging across high-volume stores with strict SLA obligations.
EPOS upgrades, handheld devices, label-printer rollout, WiFi & cabling refresh.
Full SLA compliance across all locations. Improved first-time-fix rate.
Transforming global IT support with intelligence — moving from reactive to predictive.
AI assigns the best-fit engineer by skill, location & availability — minimising travel time and improving first-time-fix rates.
ML monitors EPOS assets continuously, identifying failure patterns before they cause downtime or disruption.
Chatbots streamline ticket updates, job summaries & client communications — reducing manual overhead.
Real-time dashboards track SLA compliance, first-time-fix rates & KPIs across every region.
From ad-hoc requests to full-time dedicated coverage — scaled to your ticket volumes and operational footprint.
On-demand technician from a shared pool. Ideal for ad-hoc requests & low ticket volumes, with rotation based on availability.
Full-time support, 5 days/week plus backup. Best for high ticket volumes and large user bases — primary & backup technicians.
Support on 1–3 designated days per week, with primary & backup technicians. Ideal for medium ticket and user volumes.
DivinityLinx Tech operates across 135+ countries — EMEA, APAC and the Americas — with dedicated on-the-ground engineers wherever you need them.
17 King Edwards Road, Ruislip, London
Head Office30 N Gould St, Sheridan, WY 82801
AmericasDahisar West, Mumbai 400068
Software & DeliveryTell us about your estate, your stores or your roadmap. We'll design a support model that scales with you — anywhere in the world.
Speak to our team about global IT support, field engineering, EPOS rollouts or software delivery.
A unified IT services alliance delivering field engineering and software innovation across 135+ countries, 24/7.
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